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Arkansas State Bank Department

The mission of ASBD is to maintain a legal and regulatory structure for Arkansas's financial industry. This structure provides the public with convenient, safe and competitive banking, which fosters economic development within this State. Our mission is accomplished through efficient allocation of available human and other resources existing in our Examination, Information Technology and Administrative Services Divisions.

How to File a Complaint

The Arkansas State Bank Department regulates ONLY State Chartered banks.
If you have a complaint about a National bank, please click here.

All formal complaints must be submitted in writing. Such complaints must be signed, dated, and must have a phone number and return address. The complaint does not have to be typed, although this is preferred. Hand-written complaints are acceptable if they are legible.

The complaint form is available in either a Microsoft Word format or an Adobe Acrobat format.  Please click the appropriate icon below to download the format you wish to use.

The completed complaint form must be mailed to:

Arkansas State Bank Department
#1 Commerce Way, Suite 303
Little Rock, Arkansas 72202
Attention: John Ashby, Bank Certified Exam Manager 

A reasonable amount of time should be allowed for the bank to respond to this Department.

The Great Seal of Arkansas

The State Bank Department was created by Act 113 of 1913. The Department is charged with regulating state-chartered commercial banks with main offices in Arkansas. These 73 banks hold assets of over $162 billion as of March 31, 2024. The Department also is charged with supervising the bank holding companies of Arkansas state-chartered banks; state-chartered trust companies; regional and county industrial development corporations; industrial loan institutions; and capital development companies. The Department operates to ensure the safety and soundness of, and public confidence in, these institutions and organizations.

Submit a complaint Frequently Asked Questions