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Arkansas State Bank Department

Our mission is to efficiently allocate Department resources to maintain a legal and regulatory structure for Arkansas that provides the public with convenient, safe and competitive banking, which allows for economic development within this State.

How to File a Complaint

The Arkansas State Bank Department regulates ONLY State Chartered banks.
If you have a complaint about a National bank, please click here.


All formal complaints must be submitted in writing. Such complaints must be signed, dated, and must have a phone number and return address. The complaint does not have to be typed, although this is preferred. Hand-written complaints are acceptable if they are legible.

The complaint form is available in either a Microsoft Word format or an Adobe Acrobat format.  Please click the appropriate icon below to download the format you wish to use.

The completed complaint form must be mailed to:

Arkansas State Bank Department
400 Hardin Road, Suite 100
Little Rock, Arkansas 72211
Attention: John Ashby, Bank Certified Exam Manager 

A reasonable amount of time should be allowed for the bank to respond to this Department.