How to File a Complaint
The Arkansas State Bank Department regulates ONLY State Chartered banks.
If you have a complaint about a National bank, please click here.
All formal complaints must be submitted in writing. Such complaints must be signed, dated, and must have a phone number and return address. The complaint does not have to be typed, although this is preferred. Hand-written complaints are acceptable if they are legible.
The complaint form is available in either a Microsoft Word format or an Adobe Acrobat format. Please click the appropriate icon below to download the format you wish to use.
The completed complaint form must be mailed to:
Arkansas State Bank Department
#1 Commerce Way, Suite 303
Little Rock, Arkansas 72202
Attention: John Ashby, Bank Certified Exam Manager
A reasonable amount of time should be allowed for the bank to respond to this Department.